Privacy Policy

1. Who we are

Plantation Shutters NI (“we”, “us”, “our”) is the data controller responsible for your personal data. We are a home-based business in Portadown, County Armagh, Northern Ireland (postcode district BT63). As we work from home we do not publish a street address; you can contact us using the details below.

This policy explains what personal information we collect, how we use it, and the rights you have. You can contact us about privacy on 028 3803 9870 or at hello@shuttersni.com.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details you provide — your name, email address, phone number, postcode and home address.
• Enquiry details — the message, product interest and any preferences you share when requesting a quote or survey.
• Room photos — images you upload to our AI Visualiser to generate a preview of shutters in your room.
• Appointment details — information relating to surveys and installations you book with us.
• Website usage data — basic analytics such as pages visited and device type, collected via cookies.

3. How we collect it

We collect information directly from you when you complete our quote or contact forms, use the AI Visualiser, or speak to us by phone or email. We also collect limited usage data automatically through cookies and analytics when you browse the website.

4. How we use your information

We use your personal data to:

• Respond to your enquiry and provide a quotation.
• Arrange and carry out home surveys and installations.
• Send you order updates and appointment confirmations or reminders.
• Generate your visualiser preview from any photo you upload.
• Improve our website and services, and meet our legal obligations.

5. Our legal bases

We rely on the following legal bases under UK data protection law: your consent (for example when you submit an enquiry or upload a photo); the performance of a contract (to fulfil an order); our legitimate interests (to respond to enquiries and run our business); and compliance with legal obligations.

6. Sharing your information

We do not sell your personal data. We share it only with trusted service providers who help us operate, such as our email delivery provider (Resend), website hosting and analytics providers (including Google Analytics). These providers process data on our behalf under appropriate agreements.

We may also disclose information where required by law.

7. Cookies and analytics

We use cookies and similar technologies to make the website work and to understand how it is used via Google Analytics. Where we run advertising measurement tools (such as a Meta/Facebook pixel), these are only enabled with the appropriate configuration. You can control cookies through your browser settings.

8. How long we keep it

We keep your personal data only for as long as necessary for the purposes described above — for example, to service your enquiry, fulfil your order and honour any guarantee — and to meet our legal and accounting obligations. We then securely delete or anonymise it.

9. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, where applicable.
• Restrict or object to our processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where we rely on consent.

10. Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No online transmission is ever completely secure, but we work to keep your information safe.

11. Children

Our website and services are intended for adults. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be published on this page with the date it was last updated.

13. Contact and complaints

To exercise any of your rights, or if you have questions about this policy, contact us on 028 3803 9870 or at hello@shuttersni.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.